Hotel Excellence Workshop Series

Master Advanced Hotel Operations

Ria Harman, founder and hospitality expert at Cliffside Hotel Solutions, is launching an exciting new educational series designed to share decades of knowledge in advanced hotel operations and staff development. These intimate monthly workshops offer participants the rare opportunity to learn directly from one of Britain's leading authorities on hospitality excellence.

"There's something profoundly rewarding about elevating hotel operations through skilled, motivated staff," explains Ria Harman. "These workshops aren't just about implementing procedures—they're about creating exceptional guest experiences and understanding how professional development can truly transform hotel operations."

Workshop Curriculum Overview

Each four-hour workshop, personally taught by Ria Harman, covers different aspects of advanced hotel operations. The curriculum has been carefully designed to build expertise progressively, allowing participants to develop mastery over the course of the year-long series.

Hands-On Learning Experience

Ria Harman's teaching philosophy emphasizes hands-on learning and practical application. Each workshop begins with a tour of the training facility, where participants observe commercial equipment in action and understand their implementation in real hotel environments.

"I believe the best way to understand hotel operations is to experience them directly—observing, practicing, and implementing procedures in realistic scenarios. When you master these systems, you develop the confidence to deliver exceptional guest experiences consistently." - Ria Harman

Ria Harman's Teaching Philosophy

With over twenty years of experience in hospitality management, Ria Harman brings both traditional knowledge and modern operational understanding to her teaching. Her approach emphasizes understanding the 'why' behind each procedure, not just the 'how.'

"Hotel operations often seem complex, but there's always logical reasoning behind best practices," notes Ria Harman. "When participants understand the principles behind proven methods, they can adapt procedures for their specific properties and even develop entirely new systems with confidence."

Small Group Professional Development

Workshops are intentionally limited to twelve participants to ensure personalized attention and meaningful professional interaction. Ria Harman believes this intimate setting allows for deeper learning and enables participants to receive individualized guidance on their operational challenges and goals.

Participant Success Stories

Early participants in Ria Harman's workshops have reported remarkable improvements in their hotel operations. "I never imagined the impact that proper staff training could have," shares participant Michael Clarke from Brighton. "Ria taught me to understand operational efficiency and implement systems that truly work."

Several participants have achieved significant increases in guest satisfaction scores, with Ria Harmanproviding ongoing mentorship and support. "It's incredibly rewarding to see hotel professionals discover their potential for operational excellence and build confidence in their leadership abilities," she reflects.

Advanced Training Opportunities

For participants who complete the full 12-month series, Ria Harman offers advanced workshops covering specialized topics such as revenue management optimization, sustainable operations implementation, and business development for hospitality entrepreneurs.

Supporting Hotel Industry Excellence

Ria Harman views these workshops as part of her mission to elevate standards across the hotel industry. "Many operational techniques have been proven over decades, but they're not being shared effectively. I feel a responsibility to share what I've learned and ensure these best practices continue to benefit the entire hospitality sector."