Step Inside Our Training Excellence
By popular demand, Cliffside Hotel Solutions is now offering guided tours of our state-of-the-art training facility, providing visitors with an intimate look at how Ria Harman and her team develop hospitality excellence through innovative training methods and cutting-edge equipment demonstrations.
"We've received so many requests from hotel professionals wanting to see behind the scenes," explains Ria Harman, founder and hospitality expert. "These tours allow people to understand not just what we teach, but how we create transformative learning experiences. There's something inspiring about witnessing the entire training process from initial assessment to mastery demonstration."
Tour Experience Overview
Each two-hour tour, personally led by Ria Harman or one of our senior training specialists, takes visitors through every aspect of our training methodology. Tours are intentionally kept small—maximum 8 participants—to ensure an intimate, educational experience where questions are encouraged and hands-on demonstrations are available.
Tour Highlights
- • Training Facility: Explore our purpose-built hospitality education center
- • Equipment Demonstration Center: See commercial hotel equipment in action
- • Mock Hotel Rooms: Experience realistic training environments
- • Kitchen Training Suite: Watch commercial equipment demonstrations
- • Assessment Center: Observe our comprehensive evaluation methods
- • Sustainability Lab: Witness our eco-friendly operations training
- • Quality Standards: Understanding our rigorous training protocols
Meet Ria Harman and the Team
Tours provide a unique opportunity to meet Ria Harman personally and hear her story of how she built Cliffside Hotel Solutions into a leading hospitality training organization. Guests also meet other key team members, including senior training specialist Michael Clarke and head of operations development, Sarah Mitchell.
"I want people to understand that what we do here isn't just training—it's about creating exceptional hospitality experiences through skilled, confident staff. Every training program tells a story of dedication, expertise, and the pursuit of service excellence." - Ria Harman, Founder
Hands-On Learning Experience
Under Ria Harman's guidance, tour participants get hands-on experience with several key training methodologies. Visitors learn to operate commercial hotel equipment, participate in mock guest service scenarios, and even practice emergency response procedures in our realistic training environments.
Interactive Elements
Training Experiences
- • Hotel equipment operation workshop
- • Guest service scenario training
- • Quality standards assessment
- • Emergency response procedures
Take-Home Elements
- • Training methodology handbook
- • Equipment maintenance checklist
- • Best practices reference cards
- • 20% discount on training programs
Seasonal Tour Variations
Ria Harman has designed tours to reflect the seasonal nature of hospitality operations. Spring tours focus on guest comfort and housekeeping excellence, summer tours highlight outdoor event management and cooling systems, autumn tours emphasize energy efficiency and maintenance preparation, and winter tours demonstrate heating systems optimization and holiday service standards.
"Each season brings different operational challenges and guest expectations," explains Ria Harman. "Tour participants often return throughout the year to experience these variations. It's wonderful to see people develop a deeper understanding of the seasonal rhythms that guide exceptional hospitality."
Sustainability Showcase
A significant portion of each tour focuses on Cliffside Hotel Solutions' sustainability initiatives, led by Ria Harman's passionate commitment to environmental responsibility. Visitors see firsthand how the company promotes eco-friendly hotel operations and energy-efficient equipment.
Sustainability Features on Tour
- • Solar panels and renewable energy systems
- • Water conservation and recycling systems
- • Waste reduction training programs
- • Energy-efficient equipment demonstrations
- • Local sourcing partnerships with suppliers
- • Sustainable operation techniques
- • Green building standards and certification methods
Booking Information
Tours are offered every Saturday morning from 10:00 AM to 12:00 PM, with advance booking required. Ria Harman personally leads tours on the first Saturday of each month, while other Saturdays are led by senior team members trained in her methodologies.
Tour Details & Booking
Tour Information
- • Duration: 2 hours
- • Group size: Maximum 8 people
- • Age requirement: 16+ (accompanied minors 12+)
- • Cost: £45 per person
- • Includes refreshments and take-home products
Special Tours with Ria Harman
- • First Saturday of each month
- • Limited to 6 people for intimate experience
- • Extended 2.5-hour format
- • Cost: £75 per person
- • Includes signed copy of her herb guide
Early Visitor Feedback
Since launching the tours in January, feedback has been overwhelmingly positive. "Meeting Ria Harman and seeing her passion firsthand was incredible," notes visitor Sarah Jenkins from Bath. "You can understand why her products are so special when you see the care and attention that goes into every step."
Many visitors have become regular customers after the tour experience, with several requesting custom formulations based on what they learned about their skin needs during the educational portions of the tour.
Future Tour Expansions
Based on early success, Ria Harman is considering expanding the program to include specialized tours for professionals in the beauty industry, educational tours for students, and multi-day intensive workshops for those interested in learning traditional cosmetic-making techniques.
Book Your Tour
To book your Training Center Tour or inquire about special group bookings, contact us at tours@cliffsidehotel.co.uk or call +44 1234 567 891. Advance booking is required, and tours often fill up weeks in advance.