Featured in Hotel Management Magazine

Industry Innovators Recognition

We're honored to announce that Cliffside Hotel Solutions and founder Ria Harman have been featured in Hotel Management Magazine's prestigious "Industry Innovators" article, recognizing our revolutionary approach to hotel staff training and sustainable operations excellence.

The feature, published in Hotel Management's March 2024 issue, highlights Ria Harman's pioneering work in developing practical training methodologies and her dedication to sustainable hotel operations that maximize both guest satisfaction and operational efficiency.

Training Innovation Spotlight

Hotel Management's industry editor, Emma Thompson, spent a day at our professional training facility with Ria Harman, documenting our innovative training methods from equipment familiarization to guest service excellence. "What impressed me most about Ria's operation is how she's managed to scale her training programs while maintaining the practical, hands-on approach that delivers real results," Thompson noted in the article.

"Ria Harman represents the new generation of hospitality leaders who understand that exceptional guest experiences start with exceptional staff training. Her commitment to practical excellence isn't just theory—it's proven in the improved operations of every hotel she works with." - Emma Thompson, Hotel Management Magazine

Revolutionary Training Initiative

The article particularly focuses on Ria Harman's groundbreaking training methodology, which has transformed staff performance across 200+ partner hotels. Under her leadership, Cliffside Hotel Solutions has developed innovative approaches using real-world hotel environments and proven operational techniques.

Operational Excellence Recognized

Beyond innovation, the Hotel Management feature celebrates Ria Harman's commitment to proven hospitality principles. The magazine's operations editor, Sarah Mitchell, was particularly impressed by the practical application and measurable results that ensure each training program delivers tangible improvements.

"In an industry often dominated by theoretical training, Ria Harman has proven that hands-on, practical methods deliver superior results," Mitchell writes. "Her programs combine the best of traditional hospitality values with modern operational understanding, creating training that is both effective and immediately applicable."

Industry Impact

The Hotel Management article positions Ria Harman as a leader in the hospitality training revolution, noting how her methodologies have influenced other training providers to reconsider their approach to staff development. The magazine highlights that Cliffside Hotel Solutions' success demonstrates the industry's need for practical, results-driven training programs. This recognition aligns with trends identified by the American Hotel & Lodging Association regarding the importance of practical staff training in post-pandemic hospitality recovery.

Ria Harman's Response

"Being recognized by Hotel Management Magazine is incredibly meaningful," reflects Ria Harman. "Their readership truly understands the challenges facing hotel operations today. This feature validates our belief that hotels need training programs that deliver real results, not just theoretical knowledge."

Ria Harman notes that the Hotel Management feature has already generated significant interest from hotel chains looking to improve their operations. "We're excited about the opportunities this recognition creates, particularly for expanding our sustainable operations training and advanced equipment certification programs."

Future Training Goals

The article concludes by highlighting Ria Harman's ambitious plans for 2024, including the launch of an advanced digital training platform that combines virtual reality with hands-on practice. "Training excellence is a journey, not a destination," she explains. "We're constantly looking for ways to improve learning outcomes while reducing the time required to achieve operational competency."

Media Coverage Continues

Following the Hotel Management feature, Ria Harman has been invited to speak at several upcoming hospitality conferences and has received inquiries from other trade publications interested in covering Cliffside Hotel Solutions' innovative approach to hotel training.